General Frequently Asked Questions
At Ronch Bros™, we strive to make your shopping experience as seamless as possible. To help you better understand our ordering process, delivery timelines, return policy, and more, we’ve compiled a list of frequently asked questions. If you have additional questions or need personalized assistance, please don’t hesitate to Contact Us.
Products & Orders FAQs
Are your products OEM fairings?
All products sold on our site are high-quality aftermarket fairing kits. They are designed to be compatible with OEM specifications, but they are not manufactured by or affiliated with the original motorcycle manufacturers.
Will the fairing color match my OEM part exactly?
We do our best to match colors and designs. However, please note that as aftermarket fairings, we cannot guarantee a 100% perfect match to the OEM finish. There might be slight variations. What we can do is try to make it as close as possible. By purchasing from us, you acknowledge and accept these terms. Returns based solely on color not being an exact match will be subject to a restocking fee.
What is a “Custom Fairing” and why is it non-returnable?
A custom fairing is built to your unique specifications, such as a specific paint job, graphic, or design. Because these items are made exclusively for you, they are not resalable. Therefore, we cannot accept cancellations or returns for custom fairing orders. Please double-check your custom requirements before placing your order.
Can i buy individual fairing parts?
Yes, individual fairing parts are available. Please be aware that we cannot guarantee the new part will be an exact match to your existing OEM fairing or current set in terms of color and decals. There may be slight variations in the finish. By proceeding with your purchase, you acknowledge and accept this potential discrepancy.
Pricing & Payment FAQs
What payment methods do you accept?
We offer secure and convenient payment options for your order:
- Credit/Debit Cards: We accept all major cards, including VISA, MasterCard, and American Express. All transactions are processed securely through our encrypted payment gateway.
- PayPal: You can quickly and safely checkout using your PayPal account.
- Bank Transfer (TT): This option is available for orders, especially for large or custom projects.
Can I split the payment for my order?
Yes, we offer a split payment plan, which is particularly popular for custom fairing kits:
- You can pay a 30% – 50% deposit via bank transfer to start the production of your order.
- The remaining balance will be due before we ship your item. We will send you a payment request with a secure link to complete the transaction via PayPal or credit card.
What currency are your prices in?
All prices listed on our website are in U.S. Dollars (USD). If you are paying from a different country, your bank or payment provider will handle the currency conversion, and the final amount may vary slightly based on their exchange rates.
Are taxes and duties included in the price?
No, our product prices do not include any taxes, customs duties, or import fees.
These charges are determined by your local government and are the responsibility of the customer. They are typically collected by the shipping carrier when your package arrives in your country. We recommend checking with your local customs office for an estimate.
Is it safe to use my credit card on your site?
Absolutely. We take your security seriously. Our website uses SSL (Secure Sockets Layer) encryption to protect your personal and payment information. You can also rest assured that we do not store your full credit card details on our servers.
Shipping & Delivery FAQs
Do you ship to my country?
We ship to most countries worldwide. During checkout, you can enter your address to confirm availability. If you have any concerns about your specific location, please contact us first.
How long will my order take to arrive? Last Updated: [11/01/2025]
Due to current global logistics conditions and adjustments in trade policies across major international markets, shipping and customs clearance may experience delays. The entire process from the date of payment—including order processing and international shipping—is currently estimated to take 4 to 6 weeks, with exact timelines varying by country. We appreciate your patience and understanding.
Why is the shipping time so long? Last Updated: [11/01/2025]
International delivery involves several stages beyond our control: order processing, international flight availability, and most significantly, the customs clearance process in your country. These stages can be unpredictable, and we build the 4-6 week estimate to account for potential delays in any of them, ensuring you have a realistic expectation.
Do you provide package tracking?
Yes, we do! Once your order has been shipped, we will send you a tracking number and a link via email so you can follow your package’s journey.
Why does my order still say “Processing” even after I receive a shipping confirmation?
Please note that this is completely normal and by design. Here’s why:
To provide you with the most accurate representation of your order’s journey, our system uses the “Processing” status to cover the entire fulfillment period—from payment confirmation until final delivery.
- “Processing” = Active & In-Progress. We consider your order actively “Processing” while it is being built, packaged, handed to the carrier, and is in transit across the globe.
- You will receive a shipping confirmation email with a tracking number as soon as your package is dispatched from our warehouse. This is your signal that the shipping phase has begun.
- The order status will only be updated to “Completed” once the tracking information confirms your package has been successfully delivered.
In short: If you have a tracking number, your order is on its way. The “Processing” status will remain until delivery is confirmed. There is no need for concern. You can confidently track your package using the provided link.
Will I have to pay customs or import duties?
This depends on your shipping destination:
- For Customers in the United States: No additional fees are required. All applicable duties and taxes have already been covered by us. You will not face any extra charges upon delivery.
- For Customers in Other Countries (e.g., Europe): You may be responsible for paying customs duties, import taxes, or VAT as required by your local government when the package arrives. These charges are beyond our control, and we cannot predict the exact amount.
However, we can assist with tax planning strategies to help optimize potential import costs. If you have concerns or need support regarding customs fees, please feel free to contact us before or after placing your order
What if my package is stuck in customs?
While we cannot expedite another country’s customs process, we are here to help! If your tracking shows a long delay at customs, please contact us. We can provide any necessary commercial invoices or documentation to assist. The customer is typically responsible for contacting their local customs agency to pay any required fees to release the package.
How do you package the fairings to prevent damage during shipping?
We take packaging very seriously. Every fairing kit is protected with a multi-layer approach:
- Individual Wrapping:
Each plastic fairing piece is first individually and thoroughly wrapped using EPE (Expandable Polyethylene) foam sheets. This ensures all-around cushioning and surface protection against scratches and minor impacts. - Internal Cushioning:
All individually wrapped parts are then strategically arranged inside a robust, multi-layered corrugated cardboard box. All gaps between the components are filled with ample EPE foam or bubble wrap to eliminate any internal movement. - Top & Bottom Reinforcement:
Extra-thick layers of EPE foam are placed at the top and bottom of the box inside to absorb shocks that may occur during handling, such as drops or compression. - External Corner Protection:
For long-distance international shipping, we perform additional reinforcement on all external edges and corners of the box. This critical step significantly reduces the risk of damage in complex logistics environments.
What should I do if the package appears damaged upon delivery?
If your package arrives with visible damage, follow these steps immediately to ensure a quick resolution:
- Do Not Refuse Delivery: It’s important to accept the package so that we have the evidence needed to file a claim with the carrier and send you replacements.
- Document the Evidence: Take clear photos and/or videos of the unopened damaged package from all angles.
- Unpack Carefully & Record: Open the box with care and continue recording the unpacking process to document any damage to the fairings inside.
- Report Immediately: Contact us within 48 hours of delivery. Provide your order number and all the photos/video evidence. We will work with you and the shipping carrier to file a claim and resolve the issue promptly, typically by sending replacements or issuing a refund.
Customization FAQs
Can I customize my fairing kit, and are there any additional fees?
Absolutely! We offer customization options to help you create the fairing kit of your dreams.
- Simple Modifications: Basic changes, such as using a standard color from our palette or removing pre-designed graphics, are typically free of charge.
- Complex Custom Work: More involved requests, including complex custom paint jobs, unique graphic designs, or structural modifications, will incur an additional fee. The cost depends on the complexity of the request.
- Always Contact Us First: To get started and receive a accurate quote, please contact us with your specific ideas before placing an order. This ensures we can bring your vision to life and agree on the details.
What level of customization do you offer?
Our customization service is flexible and can accommodate a wide range of requests, but within the boundaries of our manufacturing capabilities. We specialize in:
- Paint & Color: Full color changes, custom color matching (we’ll do our best), and intricate designs.
- Graphics: Adding or omitting logos, numbers, racing stripes, or other decals.
- Minor Modifications: Such as adding or filling holes for specific aftermarket accessories.
For safety and performance reasons, we cannot perform structural alterations that change the fundamental shape or integrity of the fairing. Our team will let you know if your request is feasible.
How do I order a custom fairing kit?
The ordering process depends on the complexity of your customization to ensure the best results:
1. For Simple Customizations:
If your request involves standard color changes, adding/removing decals, or modifying color layouts, you can place your order directly online:
- Step 1: Find the product you wish to purchase and clearly describe your customization requirements in the “Order Notes” text area.
- Step 2 (Optional but helpful): Use the “File Upload” button on the same page to attach any reference images or diagrams.
- Step 3: Add the item to your cart and complete your purchase as normal.
After receiving your order, our team will carefully review your customization notes and begin production. If we have any questions, we will contact you promptly.
2. For Complex Customizations:
For intricate designs involving completely custom paint schemes, complex graphics, or structural modifications, we strongly encourage you to contact us first before placing any order.
- Process: Please reach out via our “Contact Us” page to discuss your vision with our specialist team. Once we fully understand your requirements and confirm they are feasible, you can either place the order online or we will generate and send you a direct payment link.
This two-step process helps us ensure that your unique vision is perfectly understood and achievable, guaranteeing a result you will love.
How long does a custom fairing kit take to produce?
Custom orders require extra care and attention. Please allow 2-3 weeks for custom fairing processing. A more precise timeline will be provided after we finalize your custom design.
Can I return a custom fairing kit if I’m not satisfied?
Due to their personalized nature, all custom fairing kits are FINAL SALE and cannot be returned or refunded. They are made exclusively for you and are not resalable.
Our Commitment to Satisfaction: We are committed to working closely with you to ensure your custom requirements—including colors, graphics, and overall design—are met as closely as possible. We will carefully review all details with you before production begins to create a fairing you’ll love.
What if there is a mistake with my custom order?
We stand behind our work. If we have made an error and the finished product does not match the approved design, please contact us immediately with photos. We will work with you to correct the mistake, which may include remanufacturing the item or offering a resolution we both agree upon.
Can I make changes to my custom fairing order after I’ve placed it?
Yes, but the possibility and any associated fees depend on timing, as production schedules are tightly managed.
- Changes within 48 hours of order confirmation: You can request modifications to your design, color, or graphics free of charge. Please contact us as soon as possible, and we will gladly update your order.
- Changes requested after 48 hours: Once the 48-hour window has passed, your order enters our production queue. Changes at this stage disrupt the workflow and often require redoing completed work.
Therefore, changes are generally not accepted after 48-hour. In exceptional cases, if a change is still feasible, it will be subject to a 25% change fee of the order value, to cover the additional labor and material costs incurred. Feasibility is determined at our discretion.
We strongly recommend carefully reviewing and finalizing all your custom requirements with our team before placing your order to ensure your vision is captured perfectly from the start.
Cancellations, Returns & Refunds FAQs
Can I cancel my order?
Yes, you can cancel your order under the following conditions:
- Full Refund (Within 48 hours): Contact us within 48 hours of your payment for a free cancellation and a full refund with no penalty.
- Partial Refund (After 48 hours): After 48 hours, your order enters our production pipeline. Cancellations at this stage will incur a 25% order processing and production fee, and you will be refunded 75% of your payment.
- Non-Cancelable Orders: Please note that all custom fairing orders are final and cannot be canceled once placed, as production begins immediately.
Please see our full Cancellation Policy for complete details.
Can I return an item if I’m not satisfied with it?
Yes, under certain conditions. The item must be unused, in the same condition you received it, and in the original packaging. You must also contact us to initiate the return within 7 days of receiving the order. Custom fairings are non-returnable.
Please see our full Return & Refund Policy for complete details.
Who pays for the return shipping?
The buyer is responsible for the cost of shipping the item back to us. Since fairing kits are valuable and oversized, we strongly recommend using a trackable service (like UPS, FedEx, or DHL) and purchasing shipping insurance. We are not liable for packages lost or damaged on their way back to us.
How are refunds processed and how long do they take?
Once we receive and inspect your returned item, we will process your refund. The funds will be issued back to your original method of payment.
- Processing Time: Within 2 business days of approval.
- Time to Appear in Your Account: It may take an couple days for the refund to show up, depending on your bank or payment provider.
- Non-Refundable Charges: The original shipping cost and any paid customs duties/taxes are non-refundable.
What is the “30% restocking fee”?
For any return that is not due to a defect or our error (e.g., you changed your mind), we charge a 30% fee from the order amount. This covers our costs for inspection, cleaning, repackaging, and restocking the item.
What should I do if my item arrives damaged or is defective?
Please contact us immediately! Upon receipt, please get in touch with us via the “Contact Us” page and provide detailed photos and/or a video of the damage or issue. After verification, we will be happy to arrange a replacement or a full refund.
Warranty & Support FAQs
Do your products come with a warranty?
Yes. We stand behind the quality of our products and offer a comprehensive warranty on all our fairing kits.
What does the warranty cover and for how long?
We offer 6-month warranty against manufacturing defects and workmanship issues. The warranty covers:
- Cracking or splitting of materials under normal use
- Color fading or peeling under normal weather conditions
- Manufacturing defects in materials or workmanship
- Poor fitment that prevents proper installation
What is NOT covered by the warranty?
The warranty does not cover:
- Damage caused by accidents, crashes, or improper installation
- Modifications made to the fairings after purchase
- Damage from improper cleaning chemicals or methods
- Normal wear and tear from use
- Damage during shipping (this is handled separately through our shipping damage policy)
How do I make a warranty claim?
If you believe you have a warranty issue:
- Contact our customer service team through the “Contact Us” page
- Provide your order number and photos/video clearly showing the issue
- Our technical team will review your claim within 2 business days
- If approved, we will either replace or refund the defective parts
Are there any warranty requirements I need to follow?
To maintain your warranty coverage, we recommend:
- Following proper installation guidelines
- Using appropriate mounting hardware
- Proper cleaning and maintenance
- Keeping your original purchase receipt
Can’t Find Your Answer? We’re Here to Help.
We’ve covered the most common questions, but we know every rider and situation is unique. Our customer support team is ready to provide you with personalized assistance.
— IMPORTANT —
1) Fairing Finish Variations: Our fairing kits are designed to meet a wide range of customer preferences. As a result, the finish—including paint and decals (size, position)—may not perfectly match your existing or specific fairing. While we cannot guarantee an exact match, we strive to make it as close as possible.
2) Aftermarket Fairings: All fairings sold on our site are aftermarket products, not OEM fairings. If you require OEM fairings, please contact authorized dealers.
3) Installation Tips: For fairing kit installation, we recommend using your bike’s stock bolts or purchasing bolts specifically designed for your motorcycle. Our universal bolts are made of aluminum and may not be suitable for all motorcycles.
Please browse our Knowledge Base for in-depth information about how-to, why and more frequently asked questions and feel free to chat or email us if you have any other questions or concerns.