Thank you for choosing https://www.ronchbros.com ( Ronch Bros™ ) for your motorcycle fairing needs. We aim to provide high-quality products and a hassle-free shopping experience. Please read our cancellation, return and refund policy carefully:
Cancellation Policy
Thank you for shopping at Ronch Bros™. We understand that you may need to change or cancel your order, which is why we have established the following cancellation policy. Please read it carefully.
1. Free Cancellation Within 48 Hours
- If you wish to cancel your order, please contact us via the “Contact Us” page on our website or our customer service email within 48 hours (2 calendar days) of successful order payment.
- Once we receive and confirm your cancellation request, we will process the order cancellation within 24 hours and issue a full refund to your original method of payment.
- The time it takes for the refund to be credited to your account will depend on the processing speed of your card issuer or payment platform. Please wait patiently.
2. Cancellation After 48 Hours
- After 48 hours have passed since payment, your order will enter the production or preparation process. If you still insist on canceling at this stage, we will be unable to provide a full refund.
- In such cases, we will charge a 25% “order processing and production cost” fee from the total order amount. The remaining 75% of the payment will be refunded to your original payment method.
- This policy applies only to cancellations made before the order is shipped. For returns or refunds for orders that have already been shipped, please refer to our “Return & Refund Policy”.
3. Exceptions (Non-Cancellable Orders)
Please note that orders cannot be canceled under the following circumstances:
- Custom Products: This includes, but is not limited to, custom paint jobs, custom graphics, or any fairings produced according to your specific requirements. Once ordered, these products begin exclusive production for you and cannot be canceled or refunded in any form.
- The order has already completed production and entered the packing or shipping process.
4. Cancellation Process
- Contact Us: Please submit your cancellation request via the “Contact Us” page on our website, providing your order number, name, and reason for cancellation.
- Eligibility Confirmation: Our customer service team will inform you whether your order meets the cancellation criteria and the applicable refund amount based on your order time and status.
- Execution of Cancellation & Refund: Upon receiving your final confirmation, we will execute the order cancellation and initiate the refund process according to the policy stated above.
Return Policy
We accept returns for non-custom, unused items under the following conditions.
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Initiating a Return: If you wish to return an item, please contact our customer service team within 7 days of receiving your order. You can reach us through the “Contact Us” page on our website.
- Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
- Return Shipping: Buyers are responsible for the return shipping costs. Ensure that the item is securely packaged to prevent damage during transit. Depending on where you live, the time it may take to return may vary.
- Return Methods: Fairing kit is expensive items and the package is oversize, please use UPS, FedEx, DHL or any other trackable Express Shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Additional non-returnable items:
- Custom fairing kit is non-returnable items
- Items that can’t be returned or exchanged as agreed
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back before you get in touch with us, we’ll give you the returning address .
Refund Policy
- Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Approved Refunds: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 48 hours.
- Non-Refundable Items: Certain items are non-refundable, including custom fairings and items badly damage during transit.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition or missing parts for reasons not due to our error.
- 30% restocking fee will be charged fro any non-defective item return.
- We do color-wise, design-wise match but don’t guarantee the finish will exactly match the required design, what we can do is trying to make it as match as possible. Buying from this site agree with this color-not-exact-match terms and any color-not-exact-match fairing return will be charged 30% restocking fee.
Assistance with Customs Fees:
- Non-Refundable Customs Fees: Please note that shipping cost and any customs fees or taxes paid upon receiving the item are non-refundable.
- Assistance: If you encounter issues related to customs fees or taxes, contact our customer service team for assistance. We’ll provide necessary documentation to help with customs clearance.
Damaged or Defective Items:
- Reporting Issues: If your item arrives damaged or defective, please contact us immediately through the “Contact Us” page. Provide detailed descriptions and photos/video of the issues to expedite the resolution process.
- Replacement or Refund: Depending on the nature of the issue, we will offer a replacement or a refund.
If you have any questions or concerns regarding our return and refund policy, please reach out to our customer service team through the “Contact Us” page on our website.